TL;DR: SynthexBot only collects the minimum data necessary to function (Discord IDs, command usage, XP data). We don't sell your data, don't store personal messages, and you can request data deletion at any time.
1. Introduction
This Privacy Policy explains how SynthexBot ("we", "us", "our") collects, uses, and protects information when you use our Discord bot service. We are committed to protecting your privacy and being transparent about our data practices.
2. Information We Collect
2.1 Automatically Collected Data
- Discord User IDs: Unique identifiers provided by Discord for users and servers
- Server Information: Server IDs, channel IDs where the bot is used
- Command Usage: Which commands are used and when (for analytics and improvement)
- Bot Interaction Data: Messages sent to the bot and responses
2.2 Feature-Specific Data
- Leveling System: User XP points, levels, and ranking data
- Music Preferences: Song requests and playlist data (temporarily stored)
- Moderation Logs: Warning counts, mute durations, and moderation actions
- Support Tickets: Ticket content and user interactions
- Giveaway Data: Participation records and winner information
2.3 Data We Do NOT Collect
- Private messages not directed to the bot
- Voice chat conversations
- Personal information beyond Discord-provided data
- Banking or payment information
- Location data or IP addresses (beyond what Discord provides)
3. How We Use Your Information
3.1 Primary Uses
- Bot Functionality: Providing core features like music, moderation, and leveling
- User Experience: Personalizing responses and maintaining user preferences
- Service Improvement: Analyzing usage patterns to enhance features
- Support: Responding to user inquiries and troubleshooting issues
3.2 Analytics and Statistics
- Generating anonymous usage statistics displayed on our website
- Monitoring bot performance and identifying popular features
- Planning future updates and improvements
4. Data Storage and Security
4.1 Storage Practices
- Data is stored on secure servers with encryption
- Regular backups are performed to prevent data loss
- Access to data is limited to essential personnel only
- We implement industry-standard security measures
4.2 Data Retention
- Active Users: Data retained while the bot remains in your server
- Inactive Data: Automatically deleted after 90 days of inactivity
- Deleted Servers: Data purged within 30 days of bot removal
- Analytics Data: Anonymized data may be retained for up to 2 years
5. Data Sharing and Third Parties
5.1 We DO NOT Share Data With:
- Advertisers or marketing companies
- Data brokers or analytics companies
- Social media platforms (except Discord)
- Any third parties for commercial purposes
5.2 Limited Sharing for Service Operation
- Discord: Required API communication for bot functionality
- Music Services: YouTube/Spotify APIs for music features (no personal data shared)
- Hosting Providers: Secure cloud storage providers (encrypted data only)
6. Your Rights and Choices
6.1 Data Access and Control
- Data Export: Request a copy of your stored data
- Data Deletion: Request complete removal of your data
- Data Correction: Request correction of inaccurate data
- Opt-Out: Disable specific features that collect data
6.2 How to Exercise Your Rights
- Contact us at synthexbot@gmail.com
- Use the
/privacycommand in Discord (if available) - Join our Discord server for support
7. Children's Privacy
SynthexBot is designed for general audiences and complies with Discord's minimum age requirements (13+ in most regions). We do not knowingly collect personal information from children under the required age. If you believe we have collected information from a child under the minimum age, please contact us immediately.
8. International Data Transfers
Your data may be processed and stored in servers located in different countries to ensure optimal bot performance. We ensure that all data transfers comply with applicable privacy laws and maintain the same level of protection regardless of location.
9. Cookies and Tracking
SynthexBot does not use cookies or web tracking technologies. Our website may use basic analytics to understand visitor patterns, but this is separate from the Discord bot and does not track individual users.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Major changes will be announced in our Discord server, and the "Last Updated" date will be modified. Continued use of SynthexBot constitutes acceptance of any changes.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
- Email: synthexbot@gmail.com
- Discord: Join our Discord server
- Response Time: We aim to respond within 48 hours
12. Legal Basis for Processing (EU Users)
For users in the European Union, our legal basis for processing personal data includes:
- Legitimate Interest: Providing and improving bot services
- Consent: When you explicitly agree to data collection for specific features
- Contractual Necessity: Data required to provide the service you requested
Questions? We're committed to transparency and protecting your privacy. Don't hesitate to reach out if you need clarification on any aspect of our data practices.